Purchases from healthyposturestore.com are returnable within 30 days of delivery in their original packaging and in like new condition.
Your happiness is important to us, yet due to certain Manufactures* policies custom configured, special order products are not returnable.
*All sales are final for Open/Repack Box Specials
- A 25% restocking fee applies to all opened items returns.
Please understand that when a product is returned, it cannot be resold as a new product in original packing.
Shipping costs are not refundable. Customers are responsible for round trip shipping on returned items. If you received free shipping then actual outbound shipping costs will be deducted from your refund.
- All items must be returned in their original factory packaging and in "like new" condition and will include original packaging material, manuals, and other accessories provided by Manufacturer.
If any component of the return product is missing, Healthy Posture Store return procedure will be breached and Healthy Posture Store will reject the entire return or may choose to impose additional charges (i.e. a 25% restocking fee) against the customer for replacement of the missing component.
When returning a product contact us via firstname.lastname@example.org and we will respond in 3-5 business days with complete instructions related to return. Please note: Return Merchandise Authorization (RMA) number, which will expire 7 days after being issued. You are responsible for securely returning the item to the address designated by Healthy Posture Store. Once the product you ship back to us is confirmed received and inspected,return credit will be issued in the same manner as the original payment method. Please note return/credit process takes 2-3 weeks.
In the event of shipping error, a full refund including shipping charges, or an exchange, will be issued upon receipt of merchandise. Call tags are issued to the original shipping address.
In the event of missing or defective part, replacement part will be mailed at earliest at no extra cost.