Manufacturer Warranty Coverage

All products purchased from Healthy Posture Store include the original manufacturer warranty. Warranty terms vary by brand and may include:

• Parts & labor
• Frame or structural components
• Mechanisms, cylinders, and hardware
• Upholstery and surface materials
• Electrical components (for sit-stand desks)

What Is Covered

Most ergonomic furniture manufacturers cover defects in:

• Materials and workmanship
• Manufacturing defects
• Structural failures
• Mechanical or functional issues occurring under normal use

Coverage generally applies to the original purchaser only and is valid for orders placed through Healthy Posture Store.

What Is Not Covered

Warranties typically do not cover:

• Normal wear and tear
• Fabric pilling, discoloration, or staining
• Damage from misuse, improper cleaning, or accidents
• Damage caused by commercial use when the item is rated for residential use
• Unauthorized repairs or modifications
• Cosmetic issues that do not affect function

For sit-stand desks, exclusions often include water damage, electrical surge damage without surge protection, and damage from improper assembly.

While each brand is different, most items fall within these ranges. Please check individual product pages or contact us for exact warranty details:

• Ergonomic Chairs: 1-10 years
• Sit-Stand Desks: 2-5 years (varies by frame, motors, and electronic components)
• Accessories: 1-2 years
• Seat Supports (e.g., Sacro-Ease): 1-5 years, depending on model and materials

Extended Warranty

If a manufacturer offers an extended warranty, details will be listed on the product page. Extended coverage must be purchased at the time of order (if offered).

Filing a Warranty Claim

To request warranty service, please email info@healthyposturestore.com and include:

• Your full name and Order Number (or approximate purchase date)
• Product name/model
• A description of the issue
• Photos or a short video (required for most manufacturers)

Once received, our team will review your claim, coordinate directly with the manufacturer, assist with replacement parts or repair instructions, and provide updates throughout the process.

Replacement Parts & Repairs

Depending on the manufacturer:

• Replacement parts may be shipped directly to you.
• Repair technicians may be assigned (for certain commercial warranties).
• Some brands require the product to be shipped back for inspection.
• Parts may be either new or refurbished, depending on availability. Shipping timelines and availability of parts vary by brand.

Healthy Posture Store does not determine warranty approvals; these decisions are made solely by the manufacturer.

We assist in submitting and coordinating claims, but replacement or repair decisions follow the manufacturer's specific policies.

Warranty coverage is completely void if the product has been improperly used, modified, or damaged outside of normal operating conditions.