Policies

We want to help you choose the right ergonomic chair, standing desk, or workplace accessory the first time. Our Chicago ergonomic product specialists provide complimentary sizing, compatibility, and product guidance before and after your purchase.

Unsure about chair dimensions, desk height range, weight capacity, accessory compatibility, or another feature? Call or text our team at (773) 596-5625 before ordering for a free consultation.

You can also visit our Chicago showroom:

Healthy Posture Store
2554 W. Lawrence Ave.
Chicago, IL 60625

Eligible chairs, standing desks, and ergonomic accessories may be returned by requesting authorization within 30 days of delivery, subject to the following conditions:

• The product must remain unopened, unassembled, and unused.
• The product must be returned in its original factory packaging.
• All packaging, foam, hardware, manuals, components, and accessories must be included.
• Return shipping or freight costs are the customer’s responsibility.
• A standard 20% restocking fee will be deducted from the refund.
• Original shipping, delivery, assembly, and installation charges are nonrefundable.
• Online purchases do not include a trial period.

Custom-configured products, special orders, clearance items, floor models, products marked “Final Sale,” and opened or assembled products are not returnable.

Contact Healthy Posture Store within 30 days of delivery. Please provide your order number and photographs showing the unopened factory packaging.

If the return is approved, we will provide a Return Merchandise Authorization number and return instructions. Returns sent without prior authorization may be refused.

Approved refunds are issued to the original payment method after the product is received and inspected. The applicable restocking fee, return costs, and other nonrefundable charges will be deducted from the refund.

Please inspect the product and all shipping cartons when your order arrives. This is especially important for chairs, standing desks, and other products that may arrive in multiple boxes. Visible or concealed damage must be reported within 48 hours of delivery.

Provide photographs of:

• The exterior packaging and all affected cartons
• The shipping label
• The damaged product, component, or affected area

Keep the product, all components, and all original packaging until the claim has been resolved.

For confirmed shipping damage, Healthy Posture Store will coordinate approved replacement parts or a replacement product at no additional cost to the customer.

Healthy Posture Store is an Official Authorized Dealer. Eligible chairs, standing desks, and ergonomic accessories include the applicable manufacturer’s warranty.

Warranty coverage, duration, limitations, and exclusions vary by product and manufacturer. Our team will assist with the warranty-claim process and help coordinate manufacturer-approved replacement parts or other authorized remedies.

We work to keep the information on healthyposturestore.com accurate and current. However, occasional errors may occur in pricing, product descriptions, specifications, dimensions, compatibility information, availability, promotions, or images. Information supplied by manufacturers may also change without notice.

Healthy Posture Store reserves the right to:

• Correct typographical, pricing, product-information, or system errors
• Update website content without prior notice
• Change prices, promotions, products, or availability at any time
• Cancel or decline an order containing inaccurate pricing or product information

If an order is canceled after payment because of a website or pricing error, the amount paid for the canceled item will be refunded to the original payment method.

Product colors and finishes may appear differently depending on lighting, photography, and screen settings. Images are provided for general reference and may show optional features or accessories that are sold separately.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

We are here to help with product selection, sizing, compatibility, ergonomic adjustments, returns, shipping damage, and warranty questions.

Call: (773) 596-5625
Email: info@healthyposturestore.com