Healthy Posture Store —Warranty Policy

Last Updated: January 2025

At Healthy Posture Store, we stand behind the quality of the products we sell. Because we carry multiple premium brands, each item is covered by the manufacturer’s warranty, and coverage may vary by product line. This Warranty Policy explains how warranties work, what is covered, and how to request service.

1. Manufacturer Warranty Coverage

All products purchased from Healthy Posture Store include the original manufacturer warranty.

Warranty terms vary by brand and may include:

Parts & labor
Frame or structural components
Mechanisms, cylinders, and hardware
Upholstery and surface materials
Electrical components (for sit-stand desks)

Each product's warranty details are available on its product page or by request.

2. What Is Covered

Most ergonomic furniture manufacturers cover defects in:

Materials
Workmanship
Manufacturing defects
Structural failures
Mechanical or functional issues occurring under normal use

Coverage generally applies to the original purchaser only and is valid for orders placed through Healthy Posture Store.

3. What Is Not Covered

Warranties typically do not cover:

Normal wear and tear
Fabric pilling, discoloration, or staining
Damage from misuse, improper cleaning, or accidents
Damage caused by commercial use when item is rated for residential use
Unauthorized repairs or modifications
Cosmetic issues that do not affect function

For sit-stand desks, exclusions often include:

Water damage
Electrical surge damage without surge protection
Damage from improper assembly

4. Warranty Periods (General Guide)

While each brand is different, most items fall within these ranges:

Ergonomic Chairs: 1-10 years
Sit-Stand Desks: 2-5 years (varies by frame, motors, and electronic components)
Accessories: 1-2 years
Seat Supports (e.g., Sacro-Ease): : 1-5 years, depending on model and materials

Please check product pages or contact us for exact warranty details.

5. Filing a Warranty Claim

To request warranty service, please email:

Email: support@healthyposturestore.com

Include

Your full name
Order number (or approximate purchase date)
Product name/model
Description of the issue
Photos or a short video (required for most manufacturers)

Once received, our team will:

Review your claim
Coordinate with the manufacturer
Assist with replacement parts or repair instructions
Provide updates throughout the process

6. Replacement Parts & Repairs

Depending on the manufacturer:

Replacement parts may be shipped directly to you
Repair technicians may be assigned (for certain commercial warranties)
Some brands require the product to be shipped back for inspection
Parts may be either new or refurbished, depending on availability Shipping timelines and availability of parts vary by brand.

7. Warranty Limitations

Healthy Posture Store does not determine warranty approvals - these are made solely by the manufacturer.

We assist in submitting and coordinating claims, but replacement or repair decisions follow the manufacturer's policy.

Warranty coverage is void if the product has been improperly used, modified, or damaged outside normal conditions.

8. Extended Warranty

If a manufacturer offers an extended warranty, details will be listed on the product page. Extended coverage must be purchased at the time of order (if offered).