Returns Policy
You may return most new, unopened items within 30 days of delivery. We’ll also pay the return shipping costs if the return is a result of our error (for example, you received an incorrect or defective item).
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases refunds are processed more quickly. This timeframe includes the transit time for us to receive your return (5–10 business days), the time it takes us to process your return once we receive it (3–5 business days), and the time it takes your bank to process the refund (5–10 business days).
If you need to return an item, please use our Contact Us form and provide your order number and reason for return. Our team will get back to you within 1–2 business days with next steps.
Shipping
Most of our products ship free within the contiguous (lower 48) United States.
Shipping to Hawaii, Alaska, and Puerto Rico may incur additional charges due to oversized packaging and air freight requirements. Shipping costs vary by product.
We pass on the actual shipping cost with no markup.
If you are interested in purchasing and require shipping to Hawaii, Alaska, or Puerto Rico, please fill out our Contact Us form with:
Product name
Quantity
Complete shipping address
We will respond with a shipping quote within 1–2 business days.
773-596-5625